Update: 7:30pm EST (New York) and the servers are still down for maintenance. Here is the latest in-game update:
November 11th, 2008 2:20pm PST: All realms are currently offline. We are continuing to investigate the issues affecting players’ ability to access their main in order to resolve the situation. We are actively working to provide a specific ETA and we will provide another update within the next 2 hours. Thank you for your patience.
It is 4:20pm EST on US East Coast and servers are still down. If you are wondering why this extended maintenance is happening, the forum representatives have been updating fans every two hours. In short, and in gaming lingo … the in-game mail is b0rked. Rumors are that the Scourge have sabotaged it. When interviewing the invading villains their response was: “Braaainnnnsss …”
Update: We are continuing to address the issues with players being unable to access their in-game mail. The process will run for several more hours, and we will provide another update on when the servers will be playable within the next 2 hours. Thank you for your patience.
Original: We are investigating an issue with the mail system and continuing maintenance on all realms. We currently have no estimate on when realms will be playable. Thank you for your patience.— source